Award reflects company’s consistently high level of customer service
The Grout Medic of West/Southwest Chicagoland has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.
This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.
“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Tile, Grout and Natural Stone companies in Chicagoland were able to do it.”
Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Ron Bandyk, Owner of The Grout Medic of West/Southwest Chicagoland said “People often ask what differentiates us from our competitors. I believe it is our people and our dedication to customer service and receiving this award for four years running is tangible proof that this dedication produces results.”
Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”
Servicing the area for over 20 years as a leader in the tile, grout and natural stone restoration market, The Grout Medic of West/Southwest Chicagoland uses the latest processes, products and equipment available to bring your tile & grout and tile back to life! To schedule a FREE ESTIMATE, in the western suburbs call (630) 665-GROUT (4768) or in the southwest suburbs call (708) 593-GROUT (4768). Or for more information, contact Ron Bandyk, Owner of The Grout Medic of West/Southwest Chicagoland, at RBandyk@TheGroutMedic.com or visit our website at www.GroutGuy.com.
Angie's List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie's List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.