Award reflects company’s consistently high level of customer service
The Grout Medic of West/Southwest Chicagoland has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015.
Ron Bandyk, Owner of The Grout Medic of West/Southwest Chicagoland said “People often ask what differentiates us from our competitors. I believe it is our people and our dedication to customer service. Receiving this award for three years running is tangible proof that this dedication produces results.”
“Only about 5 percent of the Tile companies in Chicagoland have performed so consistently well to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”
Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
Servicing the area for over 20 years as a leader in the tile, grout and natural stone restoration market, The Grout Medic of West/Southwest Chicagoland uses the latest processes, products and equipment available to bring your tile & grout and tile back to life! To schedule a FREE ESTIMATE, in the western suburbs call (630) 665-GROUT (4768) or in the southwest suburbs call (708) 593-GROUT (4768). Or for more information, contact Ron Bandyk, Owner of The Grout Medic of West/Southwest Chicagoland, at RBandyk@TheGroutMedic.com.
Angie's List helps facilitate happy transactions between more than three million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie's List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.
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Sometimes we at The Grout Medic of West/Southwest Chicagoland will be called in to look at a shower or tub area where there is missing grout. I will always inquire of the homeowner if they’ve had noticed any leaking. The answers we get back run the gamut and, at times, are hard to comprehend. We can see an area where no more than 1” of a single grout line is missing and the homeowner will show us a significant portion of the ceiling below that’s been cut out to assess the damage. In other cases, we will find a shower where 20% or more of the grout seems to be missing and the homeowner will tell us they have no leaking and they are continuing to use there shower.
One of grout’s primary functions in a shower is to fill the area between the tiles to provide a water tight space. Any type of grout failure, including simple hairline cracks, can, and often does, lead to moisture seeping behind the tiles. When this occurs, it can either begin to damage the wallboard onto which the tile is attached or leak to the area below or both!!!
In addition to the damage water can do to the wood, wallboard and drywall on the ceiling below the bathroom, the existence of moisture behind the walls can lead to mold and mildew growth that can go unchecked.
In the situation shown, the water had damaged the wallboard causing the tiles to come loose and fall away from the board. The water also had saturated the wooden studs to such a degree that they crumbled to the touch. Additionally, over time, the moisture led to significant mold and mildew growth on the wallboard and studs that remained.
To address the issue, all the damaged wallboard was removed. The area behind the wall was treated for mold remediation and the damaged studs were replaced. At that point, new cement board was installed where the damaged board had been removed. Because some of the tiles were damaged, new complementary tile was used, separated by an accent row below the window.
In the end, the area was rebuilt; however, early recognition of the warning signs (cracked and missing grout) could have made the repair much easier and far less costly.
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Naperville: 630.665.GROUT (4768)
LaGrange: 708.593.GROUT (4768)
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